POLICY

A deposit of $50 is required to book. It can be sent to cleaningcompassionate@gmail.com via zelle. The verification screen will say COMPASSIONATE CLEANING LLC FRESH MEADOWS. The balance is due upon my arrival to your home.  Please note that failure to pay upon arrival will result in a cancelled appointment and your deposit will not be returned.

The balance can be paid in cash or through zelle only.

Deposits are non-refundable but they are transferrable only if you reschedule two days prior to your appointment date. 

For sanitary reasons, I ask that you supply a broom and a dust pan. We’ll provide the mop and other cleaning supplies needed for the job.If you have carpet, please have a working vacuum.

We Love pets and children, but please keep your pets and children away from the areas that are being cleaned so that we can properly perform our tasks.

If you are booking a decluttering session or your home requires decluttering, you must be home. If you book the service, we arrive and you're not home for the decluttering service, your  appointment will be cancelled and your deposit will not be returned. 

Before booking, please make sure that there is running water and that drains are draining properly as it is necessary for us to do our job properly and efficiently. Be sure to have working electricity and lighting in each room. If the lack of running water, drain malfunctions or lack of electricity/lighting interferes with the job, unfortunately we will have to cancel and the deposit will not be returned.

Please inform us upon booking if you have any mice and /or roaches so that we can properly prepare for the job. Unfortunately we can't accommodate homes that have rats or bedbugs. Please do not book if you have rats or bedbugs as we do not have equipment to deal with such situations.If rats or bedbugs are discovered while on the job, the service will be cancelled and your deposit will not be returned.

Please note that we only remove up to 5 bags of garbage. If the bags exceed more than 5, that will be considered junk removal and the customer will be responsible for it. We are not responsible for removing any bags that exceed the 5 bag limit and will not remove items such as beds, tables, mattresses, dressers, or any other furniture and appliances as that is also considered junk removal. 

Thank you for considering us, we hope to see you soon !